Route Insurance - File Your Claim

File Your Claim with Route Protection/ Insurance

If you've purchased Route protection, please reach out to Route to file claims with them directly.

To begin your Route Insurance Claim:

Reach out to Route directly to file your claim. Begin here: https://claims.route.com

Here is what you’ll need:

Order number (begins with BC-)

Email used for order

tracking number

Once you submit the claim, it will take about 3 business days for them to reach back out to you. Be sure to check your spam/junk folder as well. They will offer you the option of a full refund to your card, or a replacement order (granted the sizes etc… are still in stock at the store.)

You make your selection and they handle the rest. If you choose the re-order, they even place the order for you.

Thanks!